AT: Shipping Terms and Delivery Information

Shipping Summary

• Orders are usually processed within 1–2 business days.

• All shipments are sent with tracking.

• Estimated delivery times range from 1–5 business days, depending on the destination country.

• Exact shipping costs are displayed during checkout before the order is finalized.

• Free shipping is available from the order values specified in the table below.

VoniaStore currently delivers to Hungary, Slovakia, the Czech Republic, Austria, Poland, Croatia, Slovenia, Romania, Germany, the Netherlands, Luxembourg, Belgium, and Bulgaria.

 

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Shipping Options and Shipping Costs

All prices include VAT.

The stated delivery times are estimates only and may vary depending on the carrier and the specific circumstances in the destination country.

 

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A) Processing and Delivery Time

• Ordered products will be dispatched to the delivery address specified by the Customer within the timeframe indicated in the order confirmation.

• Orders that have been placed and paid for are generally handed over to the shipping carrier within 1–2 business days. Delivery is then completed within the estimated delivery times shown above.

• Once the shipment has been dispatched, the Customer will receive tracking information by e-mail.

• If the Seller is unable to fulfil the order within the stated timeframe, the Customer will be informed without undue delay of the reason for the delay.

 

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B) Shipping Carriers

Deliveries within Hungary are carried out by MPL and GLS.

Deliveries to other EU countries are carried out by GLS.

 

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C) Shipping Costs

The shipping charges payable by the Customer are shown in the table above.

Information regarding any shipping methods that may not be available (for example, products that cannot be delivered to parcel lockers) will be displayed during the checkout process.

Acceptance of the Shipment

• If the Customer fails to accept the ordered goods without a justified reason—including situations where the Customer cannot be reached despite repeated delivery attempts by the carrier or fails to collect the shipment from a parcel shop or parcel locker within the specified collection period—the Seller is entitled to close the order and return the products to stock.

Uncollected Orders

• If a shipped parcel is returned to the Seller because it was not collected, the Seller will attempt to contact the Customer by telephone and/or e-mail to clarify the situation.

• If the Customer refuses to accept the ordered shipment without a justified reason and the shipment is therefore returned to the Seller, the Seller is entitled to charge the Customer the actual, documented costs incurred in connection with the return shipment and the unsuccessful delivery. If the Customer cannot be reached or decides to withdraw from the returned order after the matter has been clarified, the Seller will refund the purchase price of the products after deducting the costs of packaging, restocking, and return shipping.

• The original shipping costs will not be refunded, as the shipping service has already been performed.

Inspection Upon Delivery

• Upon receipt of the shipment, the Customer should verify the quantity and condition of the delivered products as well as the presence of the required documents (such as the invoice). Any damage, shortages, or discrepancies should be reported to the carrier without delay.

• If the Customer notices any damage or discrepancy upon delivery, the carrier shall, at the Customer's request, prepare a written report documenting the observed defects or damage.

• Although transport damage is primarily the responsibility of the carrier, the Seller bears the risk of loss or damage until the goods have been delivered to the Customer.

• Failure to inspect the goods upon delivery shall not affect the Customer's statutory warranty rights or right of withdrawal.

 

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Estimated Costs for Uncollected Shipments by Country

The amounts listed above are provided for guidance only. Customers will only be charged the actual and verifiable costs incurred in the individual case in connection with the return shipment, unsuccessful delivery, and, where applicable, packaging and restocking.

 

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Effective from: 1 June 2026 until revoked.

These Shipping Terms apply to the online store VoniaStore.com, operated by Vonia Global Trade Kft.

VoniaStore.com

Operator:

Vonia Global Trade Kft.

Registered Office:

2464 Gyúró, Bocskai út 16., Hungary

Company Registration Number:

07-09-037621

EU VAT Identification Number:

HU33061210

Customer Service

E-mail:

info@voniastore.com

Telephone:

+36 20 238 2650

Customer Service Hours:

Monday–Friday: 08:00–17:00 (CET/CEST)

E-mail Response Time:

Usually within 1–3 business days.