Refund policy

AT: Return Policy

Summary of the Return Policy

At VoniaStore, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may return eligible products in accordance with the conditions set out below.

Return Period

Customers within the European Union have the right to withdraw from their purchase within 14 days of receiving the goods, without giving any reason.

To exercise your right of withdrawal, please contact us at:

E-mail: info@voniastore.com

Return Conditions

  • The item must be unused and in its original condition.

  • Whenever possible, the item should be returned in its original packaging.

  • Proof of purchase may be required.

Certain products may be excluded from return due to hygiene, health protection, or other legal requirements.

How to Request a Return

To initiate a return, please contact us by e-mail at info@voniastore.com and provide:

  • your order number;

  • the product(s) you wish to return;

  • the reason for the return (optional).

We will then provide you with the necessary return instructions.

Return Address

Returns should be arranged through our Customer Service team.

Please contact us at info@voniastore.com before returning any item so that we can provide you with the appropriate return instructions and the correct return address.

Refunds

Once we have received and inspected the returned item, we will notify you whether your refund has been approved or rejected.

Approved refunds will be processed within 14 days after receipt of the returned goods or valid proof that the goods have been returned.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us as soon as possible at info@voniastore.com so that we can resolve the issue promptly.

We would appreciate it if you could attach a photograph of the problem to your initial e-mail.

Contact

Vonia Global Trade Kft.

Registered Office: 2464 Gyúró, Bocskai út 16., Hungary

E-mail: info@voniastore.com

Telephone: +36 20 238 2650

Company Registration Number: 07-09-037621

EU VAT Identification Number: HU33061210

 

 

Detailed Return Policy

Defective Performance

A) The Seller performs defectively if, at the time of performance, the product or service does not comply with the quality requirements set out in the contract or required by applicable law.

B) The Seller shall not be deemed to have performed defectively if the User knew, or ought reasonably to have known, of the defect at the time the contract was concluded.

C) In contracts concluded between a consumer and a trader, any defect that becomes apparent within the period specified by the applicable consumer protection legislation shall be presumed to have existed at the time of delivery unless such presumption is incompatible with the nature of the product or the nature of the defect.

 

 

Statutory Warranty (Legal Guarantee for Defects)

A) In the event of defective performance by the Seller, the User may assert statutory warranty claims against the Seller in accordance with the applicable provisions of the Civil Code.

B) The User may choose between repair or replacement unless the chosen remedy is impossible or would impose disproportionate additional costs on the Seller compared with another available remedy. If the User has not requested repair or replacement, or cannot request either remedy, the User may claim an appropriate price reduction or withdraw from the contract.

C) In contracts concluded between a consumer and the Seller concerning the sale of goods, digital content, or digital services, the User may not remedy the defect themselves at the Seller's expense or have it remedied by a third party when exercising statutory warranty rights.

D) The User may change the selected statutory warranty remedy to another available remedy. The costs arising from such change shall be borne by the User unless the change was justified or caused by the Seller.

E) Statutory warranty claims become time-barred two (2) years after the date of performance. For used products, the limitation period is one (1) year.

 

 

Commercial or Statutory Guarantee

Where mandatory consumer protection legislation applicable in the purchaser's country of residence or a manufacturer's voluntary guarantee applies to the purchased product, the User shall enjoy the rights provided under the applicable legislation or the manufacturer's guarantee terms.

Under the applicable guarantee, the User may be entitled to repair, replacement, a price reduction or, where the statutory conditions are fulfilled, a refund of the purchase price.

Any guarantee shall not affect the User's statutory warranty rights.

 

 

Right of Withdrawal / Right to Cancel

A) A User qualifying as a consumer has the right to withdraw from this contract within 14 days without giving any reason.

In the case of service contracts where performance has already commenced, the User also has the right to cancel the contract within 14 days without giving any reason.

B) The withdrawal period:

  • for contracts concerning the sale of a product, expires 14 days after the day on which the User, or a third party designated by the User other than the carrier, acquires possession of the final product;

  • where several products are delivered separately under a single order, expires 14 days after the day on which the User, or a third party designated by the User other than the carrier, acquires possession of the last product;

  • where a product consists of several lots or pieces, expires 14 days after the day on which the User, or a third party designated by the User other than the carrier, acquires possession of the final lot or piece.

In all of the above cases, the User may also exercise the right of withdrawal during the period between the conclusion of the contract and taking possession of the product.

C) In the case of a service contract, the User shall not have a right of withdrawal if the Seller has begun providing the service with the User's prior express consent and the User acknowledged that they would lose their right of withdrawal once the performance of the service had commenced.

D) If the User wishes to exercise the right of withdrawal or cancellation, they must send a clear statement of their decision using one of the Seller's contact methods.

The withdrawal notice may be sent by post or electronically to info@voniastore.com.

The User may also exercise the right of withdrawal by using the following model withdrawal form.

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MODEL WITHDRAWAL / CANCELLATION FORM

(Please complete and return this form only if you wish to withdraw from or cancel the contract.)

Recipient:

Vonia Global Trade Kft. – VoniaStore.com

E-mail: info@voniastore.com

I hereby give notice that I, ........................................................................, wish to exercise my right of withdrawal/cancellation in relation to the purchase of the following product(s) and/or the provision of the following service(s):

Order number: ....................................................

Date of receipt of the product(s): ............................................

Consumer's name: .............................................................

Consumer's address: ..............................................................

Consumer's signature (only if this form is submitted on paper):

..............................................................

Date: ..............................................................


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E) The User shall be deemed to have exercised the right of withdrawal or cancellation within the prescribed period if the notice of withdrawal or cancellation is sent before the expiry of the applicable deadline.

The burden of proving that the right of withdrawal or cancellation has been exercised in accordance with these provisions and within the applicable time limit shall rest with the Consumer.

F) For products protected by hygienic packaging, the User may no longer exercise the right of withdrawal without giving any reason once the hygienic seal or hygienic packaging has been removed.

Opening any outer packaging that is separate from the hygienic packaging does not affect the User's right of withdrawal.

For products that are not protected by hygienic packaging, opening the packaging or handling the product only to the extent necessary to establish its nature, characteristics, and functioning does not exclude the User's right of withdrawal.

G) The User shall arrange and bear the direct cost of returning the product.

The Seller will provide the User with the exact return address after receiving the notice of withdrawal.

The Seller shall reimburse all payments received from the User, including the purchase price of the product and the cost of the least expensive standard delivery method offered at the time of purchase, no later than 14 days after receiving the notice of withdrawal or cancellation.

If the User has chosen a delivery method other than the least expensive standard delivery option offered by the Seller, the additional costs resulting from that choice shall not be reimbursed.

Unless otherwise agreed, the reimbursement shall be made using the same payment method used by the User for the original transaction. The User shall not incur any additional fees as a result of the reimbursement.

The Seller may withhold the reimbursement until the returned product has been received or until the User has provided credible evidence of having returned the product, whichever occurs first.

H) The User may not exercise the right of withdrawal in the following cases:

  • service contracts where the service has been fully performed, provided that performance began with the Consumer's prior express consent and the Consumer acknowledged that the right of withdrawal would be lost once the service had been fully performed;

  • products or services whose price depends on fluctuations in the financial market beyond the Seller's control and which may occur during the withdrawal period;

  • products manufactured according to the User's specifications or clearly personalized for the User;

  • products liable to deteriorate or expire rapidly;

  • sealed products which are not suitable for return for reasons of health protection or hygiene once unsealed after delivery, including but not limited to herbal teas, tea blends, food supplements, capsules, tablets, cosmetic products, creams, balms, oils, and any other products which, for health protection or hygiene reasons, cannot be placed back on the market;

  • products which, after delivery, are inseparably mixed with other items by their nature;

  • alcoholic beverages whose value depends on market fluctuations beyond the Seller's control, where the price was agreed at the time of the conclusion of the sales contract but delivery takes place more than thirty days after the conclusion of the contract;

  • contracts under which the Seller visits the Consumer at the Consumer's express request to carry out urgent repair or maintenance work, except for additional services or replacement parts not expressly requested by the Consumer;

  • the supply of sealed audio or video recordings or sealed computer software where the seal has been broken after delivery;

  • newspapers, journals, and periodicals, except for subscription contracts;

  • contracts concluded at a public auction;

  • contracts for accommodation services (other than for residential purposes), transport of goods, car rental services, catering services, or leisure services where the contract provides for a specific date or period of performance;

  • digital content supplied other than on a tangible medium, where performance has begun with the Consumer's prior express consent and the Consumer acknowledged that they thereby lose the right of withdrawal.

 

 

Effects of Withdrawal / Cancellation

A) If the User withdraws from the contract, the Seller shall reimburse all payments received from the User without undue delay and no later than 14 days after receiving the notice of withdrawal or cancellation. This includes the purchase price of the product and the cost of the least expensive standard delivery method offered by the Seller, excluding any additional costs arising from the User's choice of a delivery method other than the least expensive standard option.

Unless expressly agreed otherwise, reimbursement shall be made using the same payment method used for the original transaction. The User shall not incur any fees as a result of the reimbursement.

In contracts for the sale of goods, the Seller may withhold reimbursement until the goods have been returned or until the User has provided satisfactory evidence that they have been returned, whichever occurs first.

B) The User shall return or hand over the product to the Seller without undue delay and, in any event, no later than 14 days after communicating the decision to withdraw from the contract. The deadline is met if the User dispatches the product before the expiry of the 14-day period.

The direct costs of returning the product shall be borne by the User.

C) The User shall be liable only for any diminished value of the product resulting from handling other than what is necessary to establish the nature, characteristics, and functioning of the product. This provision applies only to products that are not protected by hygienic packaging.

D) Where the User has requested that the performance of a service begin during the withdrawal or cancellation period, the User shall, in the event of cancellation, pay the Seller an amount proportionate to the services already provided up to the date on which the contract is terminated.

Likewise, the Seller shall reimburse the User for any part of the consideration that exceeds the value of the services already provided.